Tel: 01382 644466
Fax: 01382 646302

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

WELCOME TO THE PRACTICE

SURGERY HOURS

The surgery is open from 8.00am to 6.00pm on Monday to Friday. The surgery is closed on Saturdays, Sundays and most bank holidays. See the Consulting Hours page for when a doctor is personally available for consultations.

PRACTICE HISTORY

In 1981, two well-known and long established West End Dundee practices moved into the then newly built Ryehill Health Centre. Today, our practice has three partners, two male and one female. We aim to continue providing friendly and helpful health care for all members of the community in the tradition of the original family general practitioners.

PRACTICE CHARTER

To provide the best standards of care and health promotion, in a friendly and helpful environment.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information (Scotland) Act 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.

CONFIDENTIALITY

All patient notes are treated with the strictest confidentiality and we comply with the Data Protection Act 1998.

Whilst staff members have access to patients' notes, strict confidentiality is essential and any staff member found to have breached this confidentiality would be liable to disciplinary action which could lead to dismissal. Medical and administration staff at the out-of-hours service may also have access to patients' notes via the Emergency Care summary. A patient will be asked whether you agree to them accessing your information at your consultation. If you do not agree, obviously they will not be able to access this information. You may, if you wish, opt out of this system but you need to inform us of this, otherwise the information will be sent to a central store.

ZERO TOLERANCE

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.