SURGERY TIMES

CONSULTING HOURS

Please note that these hours are a guide only. Holidays, sickness, meetings and a volume of work may cause minor alterations to be made to these hours.

OUT-OF-HOURS SERVICES

If you are ill and need medical care during the out-of-hours period when the surgery is closed, call NHS 24 on 08454 24 24 24. If you phone the practice out-of-hours you will hear a message asking you to call NHS 24.

An experienced NHS 24 nurse will assess your symptoms and provide advice to help you look after yourself at home. If you need further assessment or treatment, either from a GP or at a local hospital, NHS 24's nurse will arrange this for you with existing local services.

In order for the nurse to carry out an accurate assessment you will be asked for the following information:

• Name
• Address
• Phone number
• GP's name
• Any medication you may be taking

During normal daytime surgery hours, you should still contact your own GP for urgent medical help or a routine appointment.

IN SERIOUS EMERGENCIES DIAL 999 AND ASK FOR AN AMBULANCE AT ANY TIME OF THE DAY.

DISABLED ACCESS

This surgery should be fully accessible to all disabled patients. The surgery is built on one level only and has disabled parking and disabled toilet facilities. If you are disabled and you feel that these services could be improved in any way, please do not hesitate to let us know.

TELEPHONE CALLS

We would like to point out that all telephone calls are recorded in an endeavour to avoid misunderstandings which may arise from time to time and also to provide protection from abusive telephone calls.