Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
- What to do in an emergency
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments may be made by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 5 minutes late for an appointment you may be asked to re-book. About 5% of appointments are lost due to patients failing to attend. We appreciate that anyone can forget, but if you are unable to attend, please try to telephone and let us know as soon as possible so that we can use the appointment for someone else.
Routine or Pre-bookable appointments
Routine (or pre-bookable) – these appointments are for non-urgent and regular reviews, eg contraception advice. We limit these to three weeks in advance to avoid patients failing to attend.
Same day appointments
Same day – these appointments are only bookable on that day and no choice of doctor will be offered, if you wish a specific doctor you will need to pre-book an appointment. Each partner has between four and seven of these available every day. Please note that these appointments are very popular and taken very quickly, so do telephone at 8:00am or as soon as possible after.
Emergency – All emergency appointment requests will be triaged by the nurse and these appointments are for very urgent and emergency situations that require to be seen quickly. Please note: abuse of these appointments can have serious implications for those who really need them.
The nurses also run an appointment system and you will need to make an appointment to see them.
Nurse Triage Consultations
A nurse telephone triage consultation can be given for calls that are urgent for that day and you feel you can’t wait until the next available routine bookable appointments. The nurse will call you back (contact details must be provided)and you must keep your phone beside you. Please do not misuse this service. If you call after 4pm your call maybe transferred over to the next day.
Did not attend (DNAs)
We are monitoring the amount of patient DNA’s (did not attend appointments) and we will write to patients who continually fail to attend. Those patients who do not attend without cancellation or warning may risk a letter from the Practice and possible removal if continuing to DNA. These appointments could have been used by another person.
If you turn up more than a few minutes late for your appointment we will then need to find out if you can be fitted in between other patient appointments, which may not be possible. You may be asked to make a new appointment. Occasionally where it may be possible to fit you in this may have to be at the end of the doctors surgery. This is not intended as a punishment as we will try to see you at your appointment time but if you have missed your slot then the next patient will still be due their appointment. If you do attend more than minutes late you will be asked to make a new appointment. It is essential that you attend any emergency appointment at the correct time. The doctors will have house calls or other commitments to attend to and will not be able to wait.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.